# Friendship Volvo of Bristol - Detailed Adviser Profiles

> Organization: Friendship Volvo of Bristol
> Team Site: https://friendshipvolvo.adviserly.com
> Dealership Homepage: https://www.friendshipvolvo.com/

Companion to [llms.txt](https://friendshipvolvo.adviserly.com/llms.txt). Full per-adviser record: bio, title, department, ratings, lifetime and recent sold/serviced counts, languages, specialties, contact info, up to 5 recent review texts, and an optional joined date when available.

Fields that are empty, null, or zero for a given adviser are intentionally omitted from that adviser's block — a sparse profile reflects missing source data, not a rendering bug.

## Advisers

### Ben Couch

- Profile: [https://friendshipvolvo.adviserly.com/ben-couch/reviews](https://friendshipvolvo.adviserly.com/ben-couch/reviews)
- Department: Sales (Sales)
- Title: Product Specialist
- Rating: 5.0 stars (21 ratings, 19 reviews)
- Lifetime vehicles sold: 131
- Recent vehicles sold: 7
- Sales specialties: PALISADE, TUCSON, XC40, XC60, XC90

I'm a Product Specialist from Bristol with two years of experience in the automotive industry, at Friendship Hyundai Volvo Bristol. I come from a mixed working background of pharmacy and and men's premium apparel, through that working experience I've developed a passion about client care and possess a deep understanding of our products. My approach is calm and methodical; I excel at listening to clients' concerns, identifying the root of the problem, and developing effective solutions. Past clients have praised my responsiveness and ability to find practical answers.  Beyond my professional life, I'm actively involved in the Bristol community, volunteering my time with organizations like the Bristol Twin Cities Lions Club, Rotary Club of Bristol, VA/TN, and several Masonic bodies (King Masonic Lodge #461 F&AM, Jericho Shrine NO. 180, Knoxville Scottish Rite, St. Omer Commandery #19 and its subordinate bodies). I also contribute to local community outreach programs through churches and food banks.

Recent reviews:
- 2026-05-20 | 5.0/5 | Melinda G. — Great service!  We enjoyed the purchasing process and appreciated the guidance and knowledgeable sales person.....Ben Couch!  He called after the transaction to see if I had any questions.  Much appreciated!  The profile photo on this feedback request doesn't reflect his calm and positive demeanor.
- 2026-03-31 | 5.0/5 | Jennifer T. — Ben was very helpful and patient with us. We looked at several different vehicles and he understood that what we wanted really mattered. We have always been a dedicated customer to a previous dealership in our hometown. Ben changed that. We will definitely be back.
- 2026-04-10 | 5.0/5 | Deanna P. — Excellent start to finish. He was obliging to answer all questions regarding different models and to note differences and pricing. Not aggressive… he didnt try to sell me the car, he knows the car will sell itself. Great person to have on your staff.

### Brent Caldwell

- Profile: [https://friendshipvolvo.adviserly.com/brent-caldwell/reviews](https://friendshipvolvo.adviserly.com/brent-caldwell/reviews)
- Department: Sales (Sales)
- Title: Product Specialist
- Rating: 5.0 stars (34 ratings, 27 reviews)
- Lifetime vehicles sold: 159
- Recent vehicles sold: 13
- Sales specialties: SANTA FE, TUCSON, XC40, XC60, XC90

I'm a Product Specialist at Friendship Hyundai Volvo Bristol, bringing five years of experience to help customers in the Tri Cities find the perfect vehicle.  I'm a graduate of East Mecklenburg High School, and a big Carolina Panthers fan.  I've also explored Hawaii, and enjoy hiking, disc golf, and movies in my free time.  My goal is simple:  make finding your next car a positive and straightforward experience.

Recent reviews:
- 2026-02-28 | 5.0/5 | Francisco M. — I had a great experience working with Brent Caldwell at Friendship Volvo of Bristol. He was always present, attentive, and took care of everything—from the paperwork to payments and tags—making the whole process easy and stress-free. I bought my Subaru Outback XT there, and Brent felt more like a friend than a salesperson. I strongly recommend Brent and the team at Friendship Volvo of Bristol. 👍🚗
- 2026-03-30 | 5.0/5 | Karen C. — Brent was very helpful in the trading process. He worked diligently with me on the trade. He has been very helpful to explain the computerized workings of the car. Any time I have a question about something I can either call or go by. He is a very nice fellow and very patient.
- 2026-03-11 | 5.0/5 | Fredrik A. — Brent was truly service minded. He went above and beyond to make sure the deal went smoothly. He was never pushy and truly does your company name, Friendship, justice.

### James Devaney

- Profile: [https://friendshipvolvo.adviserly.com/james-devaney/reviews](https://friendshipvolvo.adviserly.com/james-devaney/reviews)
- Department: Sales (Sales)
- Title: Product Specialist
- Rating: 5.0 stars (10 ratings, 7 reviews)
- Lifetime vehicles sold: 118
- Recent vehicles sold: 8
- Sales specialties: ELANTRA, ELANTRA SE, PALISADE, SANTA FE, TUCSON

Hi, I’m a Product Specialist at Friendship Hyundai Volvo in Bristol. Originally from Chilhowie, Virginia, I’m an Army veteran and proud graduate of Chilhowie High School. I’ve been with the Friendship team for six months and am passionate about helping customers find the perfect vehicle to fit their needs. Outside of work, I spend most of my time with my family and raising my daughter.

Recent reviews:
- 2026-05-05 | 5.0/5 | Kim K. — It was exceptional, before, during, and after our purchase. James went out of his way to make this a pleasant experience and we were especially pleased that we weren't put through arm-twisting, bait and switch tactics, and the old "let me go talk to my manager" b.s. that still exists in the car sales industry today.
- 2025-09-08 | 5.0/5 | Daniel W. — James was very helpful, he went beyond and above to help my wife and I to find the vehicle we wanted. Thanks James, you are very much appreciated.
- 2025-12-03 | 5.0/5 | Danelle A. — He was very helpful and answered all my questions. He wasn’t pushy which I truly appreciated.

### JR Walker

- Profile: [https://friendshipvolvo.adviserly.com/jr-walker/reviews](https://friendshipvolvo.adviserly.com/jr-walker/reviews)
- Department: Sales (Sales)
- Title: Product Specialist

Hey there! I'm a Product Specialist with a year under my belt, based right here in Bristol, TN. You might say I'm known for getting folks the best possible deal – it's something I really enjoy! I am a Hyundai Certified professional, currently with Friendship Hyundai Volvo Bristol.
Outside of work, I'm all about family. I'm a graduate of Fishburne Military School, and I enjoy visiting Gatlinburg, Knoxville, and Washington D.C. when I get the chance. 
I'm incredibly proud of the four kids I'm raising: Skye, Drake, Ava, and Lily. They're my world. When I'm not spending time with them, you can find me on the flag football field or the basketball court, or catching up on a Marvel movie, Star Wars flick, or anything Disney-related. I love to talk about family, sports, and relevant pop culture!

### Justin Rigsby

- Profile: [https://friendshipvolvo.adviserly.com/justin-rigsby/reviews](https://friendshipvolvo.adviserly.com/justin-rigsby/reviews)
- Department: Sales (Sales)
- Title: Product Specialist
- Rating: 5.0 stars (36 ratings, 25 reviews)
- Lifetime vehicles sold: 191
- Recent vehicles sold: 11
- Sales specialties: ELANTRA SE, PALISADE, SANTA FE, SANTA FE HYBRID, TUCSON

I'm a friendly and honest Product Specialist with a year of experience at Friendship Hyundai Volvo Bristol. I'm a hard worker, always striving to understand customer needs.  My background includes a degree from Milligan University and experience working across the USA. Outside of work, I enjoy playing tennis and golf.

Recent reviews:
- 2026-04-10 | 5.0/5 | Becca H. — Justin was exceptional right from the start!! He was friendly, answered all our questions and most importantly, made my husband and I feel comfortable! I changed my mind last minute and chose a different car all together and Justin was awesome!! I love our new Elantra!!
I would highly recommend buying from Friendship Hyundai of Bristol!! Thank you Justin!!!!!
Becca A
- 2026-02-21 | 5.0/5 | Shane S. — Justin was a great help and made my experience at the friendship hyundai in bristol easy and fast. Anyone looking for first class customer service and the best deals on new or used cars should shop with friendship. And If you go to bristol ask for Justin.
- 2026-01-27 | 5.0/5 | Adam P. — Super great guy, very knowledgeable, would definitely buy from him again . I had a very good experience from the internet , to actually talking to someone and then meeting Justin . The whole buying experience was great. Btw I’m enjoying my Sante Fe .

### Preston Vance

- Profile: [https://friendshipvolvo.adviserly.com/preston-vance/reviews](https://friendshipvolvo.adviserly.com/preston-vance/reviews)
- Department: Sales (Sales)
- Title: Product Specialist

Hi, I'm a Product Specialist at Friendship Hyundai Volvo in Bristol.  I've spent most of my life around cars – from mechanics to body work – and I'm excited to be transitioning into sales. It's something I've wanted to do for a while.  I'm a family man – happily married for over 20 years, with three daughters and a son-in-law.  My wife's a Nurse Practitioner, and I'm incredibly lucky to have such a wonderful family.

Outside of work, I'm an avid fly fisherman and even guide on local rivers for trout. I also enjoy golf.  I'm passionate about cars, but even more passionate about making sure my customers are happy. I pride myself on being focused, real, and meeting people where they are.  I’m happy to chat about family, fishing, cars, or anything else that comes up.

### Dusty Tucker

- Profile: [https://friendshipvolvo.adviserly.com/dusty-tucker/reviews](https://friendshipvolvo.adviserly.com/dusty-tucker/reviews)
- Department: Service (Service)
- Title: Assistant Service Manager

Born and raised in Covington, Virginia, I've spent the last eight years as an Assistant Service Manager, currently at Friendship Hyundai Volvo Bristol. My goal is simple: to make sure every customer feels taken care of. I pride myself on being kind, relatable, and always going the extra mile. Customers know I have their back.

My background includes studying at Virginia Intermont College and I hold Ford, Subaru, and Volvo certifications. I've been fortunate enough to travel to Greece, Germany, Jamaica, Haiti, Bimini, Nassau, and across the US.

Outside of work, I'm an avid snowboarder and coach 12U and 8U fastpitch softball. I also enjoy wake surfing, surfing, soccer, and golf, and I'm always up for a game of pool or strumming my guitar. I’m a big fan of the Dallas Cowboys and New York Yankees, and I love to talk sports and share stories from my travels.

Ultimately, I'm most passionate about customer service. I truly believe in treating others the way I want to be treated, and that's reflected in my work. I hope people would say I put others first and that I'm known for kindness.

### Matt Martin

- Profile: [https://friendshipvolvo.adviserly.com/matt-martin/reviews](https://friendshipvolvo.adviserly.com/matt-martin/reviews)
- Department: Service (Parts)
- Title: Parts Manager
- Rating: 4.7 stars (73 ratings, 52 reviews)
- Lifetime vehicles serviced: 1010
- Recent vehicles serviced: 37

I'm a service advisor at Friendship Hyundai Volvo Bristol, a role I've held for almost two years.  I've always wanted to work in the automotive industry, and I'm proud to be here.  I'm originally from Atlanta, and I've built a reputation for being friendly, helpful, and honest with customers.  I think people appreciate my approachable demeanor and my willingness to listen to their concerns.  I'm genuinely focused on providing excellent service and going the extra mile for every customer.  My background includes a high school leadership award, and outside of work I enjoy basketball, hiking, and lake activities.  I'm a car guy at heart—I love engines and anything automotive.  I’m also happy to chat about sports, movies, or books; I'm always up for learning something new.

Recent reviews:
- 2026-03-21 | 5.0/5 | Linda C. — Matt always goes above and beyond anytime I come in to get my Volvo serviced. He is very kind, knowledgeable and very accommodating to any questions or needs I may have. Matt is amazing!
- 2026-03-17 | 5.0/5 | Sharon C. — Service completed in a fast and courteous manner.  Was updated as the work was performed.  I would definitely recommend Matt for your service needs.
- 2026-03-18 | 5.0/5 | Patricia M. — Wonderful.  I was there a couple weeks ago for a recall (software update).  He was great!

### Adam Cornett

- Profile: [https://friendshipvolvo.adviserly.com/adam-cornett](https://friendshipvolvo.adviserly.com/adam-cornett)
- Department: Plus (Management)
- Title: General Manager

As a results-driven General Manager with nine years of experience in the auto industry, I've built a reputation as a coach. I get a real kick out of helping people succeed, develop into great teammates, and eventually become leaders themselves. High energy? Absolutely. I'm all about finding solutions and approaching things with a positive attitude.

I'm from Mountain City, TN, but you'll usually find me in Bristol. I played tennis at Virginia Intermont College and love my Vols. Outside of work, I'm always active: tennis, basketball, weightlifting, and most of all, chasing after my kids. I'm married to my wonderful wife, Megan, and we have two children. 

I'm passionate about helping both my customers and my team. Whether it's finding the right car for someone or helping my staff grow and reach their goals, I'm here to help.

### Daniel Roberts

- Profile: [https://friendshipvolvo.adviserly.com/daniel-roberts](https://friendshipvolvo.adviserly.com/daniel-roberts)
- Department: Plus (Service)
- Title: Service Manager
- Lifetime vehicles serviced: 20
- Recent vehicles serviced: 3

I'm a parts manager with 15 years of experience in parts and service, originally from Gray, Tennessee.  My background includes Northeast State Community College, and FFLA Future Friendship Leadership Academy (class of 2026). 

Currently, I'm a Team Leader at Friendship Volvo of Bristol.  I'm very hands-on and strive for #1 customer service.  I'm passionate about building strong relationships with our vendors, customers, sales and service team.  My leadership style is personal and focused on teamwork and providing excellent customer service. Outside of work, I enjoy hunting, fishing, golf and spending time with my family.

### Waylon Davenport

- Profile: [https://friendshipvolvo.adviserly.com/waylon-davenport](https://friendshipvolvo.adviserly.com/waylon-davenport)
- Department: Plus (Management)
- Title: Sales Manager
- Lifetime vehicles sold: 5
- Recent vehicles sold: 2
- Sales specialties: CIVIC, ELANTRA, SANTA FE HYBRID, SIERRA 1500, SONATA

Hi, I'm a sales manager with 14 years of experience at Friendship Hyundai Volvo Bristol, and I'm proud to have been named Best of Bristol Auto Salesman two years running.  My background includes a BBA, and I've had the pleasure of being coached by some exceptional people.  I'm passionate about coaching and guiding young sales professionals to achieve their career goals, offering support and guidance whenever needed.  Beyond work, I enjoy drawing, gaming, and collecting comics and movie memorabilia. I also dabble in music, streaming, and martial arts.  I'm a big fan of King University and Virginia Tech, and I've been fortunate enough to travel to Hawaii and Niagara Falls. I have a great sense of humor and enjoy connecting with people. I believe my depth of knowledge in sales is unmatched, and I'm always happy to help.